QBE aims to harness client best practices

April 15 2019 by InsuranceAsia News Staff

QBE has created a ‘centre of excellence’ known as the global market management team (GMM).

Uwe Schoberth, global head of major trading partner engagement, has been promoted to lead the team as global head of market management; he will continue to be based in the US and report to Richard Pryce, chief executive of QBE International, who is based in London and oversees Asia.

The role will see Schoberth combine the major trading partner team and work to devise best practices that meet the needs of QBE’s clients and brokers.

“Our philosophy at QBE is to be customer-centred. That means putting ourselves in our customers’ shoes and delivering the knowledge and the services that our customers require and deserve,” said Pryce. “GMM is a key differentiator for us. It’s about driving a consistent experience for our customers that sets the bar higher, distinguishes us as a business and positions us to lead the market and redefine what excellence is.”

GMM will leverage internal and external data and analytics resources to improve the firm’s customer capabilities, replicate best practice across the group with the aim of delivering a customer experience that “out-behaves” QBE’s competitors.

“Whether it’s in personal lines in Australia Pacific, financial services in North America, or our specialty products in our international division, our ambition is to provide the highest possible levels of service for our customers and distribution partners, everywhere, every time,” said Schoberth.

Schoberth was previously head of regional management, North America at XL (now part of Axa XL).

There have been a string of changes at the firm since chief executive Pat Regan took the global chief executive position in January 2018; this included a restructure of the Asia operations with Jason Hammond now chief executive reporting into Pryce.