Crawford launches new Japan operation

June 26 2020 by Andrew Tjaardstra

Georgia-headquartered global loss adjuster Crawford has established Crawford & Company Japan based in Tokyo.

Mamoru Tanouchi will oversee the operation as managing director of Crawford & Company Japan after assisting with the set-up of the new entity over the last five months.

Tanouchi (pictured) reports to Singapore-based Veronica Grigg, Crawford’s president Asia, and is responsible for leading the development and growth of Crawford’s Japan business, oversee operational activities, supervise and lead on large and complex claims.

Grigg commented: “Tanouchi-san is a well-established industry leader with a wealth of experience within the Japanese market and we are delighted to have him lead our operation in Japan.”

Tanouchi, who joined Crawford in January, has more than 30 years’ market experience in Japan and the US; he was previously managing director at McLarens Japan.

He has overseen property damage, business interruption, product liability and product recall claims – across sectors including power stations, semiconductor plants, heavy industry, petro-refinery, petro-chemical and shipbuilding.

The Japan team has the capability to handle large and complex claims including property, business interruption, liability, recall and cyber.

Meanwhile, Mike Campbell-Pitt, former chief executive Asia at Crawford, and most recently the loss adjuster’s chief technical officer for Asia and Hong Kong leader, is leaving the loss adjuster after almost 20 years.

As a result, Singapore-based Scott Reichelt, head of Crawford Global Technical Services (GTS) and Crawford Forensic Accounting Services in Asia, has become chief technical officer, Crawford Asia, while Nigel Taylor, operations director and head of business development Asia, has become interim country manager, Crawford Hong Kong.

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