Wednesday, April 25, 2018

Wesurance to roll out HK’s first AI-powered insurance app

Hong Kong’s first insurance app that features artificial intelligence is set for launch next month by homegrown insurtech startup firm Wesurance.

The app, which also features electronic know-your-customer (eKYC) capabilities and facial recognition technology, has already been launched in cooperation with Allied World Assurance Company and TransUnion.

With the app, an AI-operated virtual assistant called Amy will walk customers through the steps involved in choosing and buying a policy.

Assistance can be sought any time of the day, from any location.

The app will also use a database of frequently asked questions to respond to 80% of customers’ concerns.

Should there be unresolved questions, these will be channelled through to internal specialists, though Amy will be there every step of the way to assist the customer, sending reminders and notifications throughout the process.

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