Emma Carolan

Head of Cyber Claims and Coverage, Asia Pacific, Aon

Emma Carolan leads Aon’s Cyber Claims & Coverage practice across Asia Pacific. With over a decade of experience spanning insurance, legal practice and cyber incident response, Emma brings a rare combination of specialist cyber insurance expertise, coverage advisory, litigation insight and crisis management experience.

Prior to joining Aon, Emma worked as a cyber breach coach and coverage lawyer at leading global law firms in Australia, advising insurers and insureds on complex cyber, directors’ and officers’ liability, professional indemnity and crime claims.

Drawing on this frontline incident response experience, Emma now advises organisations on some of the region’s most complex cyber matters, including ransomware attacks, third party breaches, regulatory investigations and coverage disputes. She works closely with clients throughout the incident lifecycle, from initial response and insurer engagement through to claims resolution and recovery.

Her combination of cyber insurance expertise and real-world breach response experience enables organisations to navigate high-pressure cyber events, preserve coverage and maximise insurance outcomes.